Last updated: October 3, 2026
LastMile ("we", "us") operates the LastMile mobile app, which connects shippers with trucking carriers for the final mile from ports, rail yards, airports and autonomous truck terminals. This policy explains what data we collect and how we use it.
Information we collect
- Account information: name, email address, password (stored hashed) and your role (shipper, carrier or administrator).
- Company information: company name, billing contact and address (shippers); MC/DOT numbers, equipment, service lanes and TWIC status (carriers).
- Documents: insurance certificates, MC/DOT documents, TWIC cards and proof-of-delivery photos you upload. These are stored privately.
- Load and quote data: pickup terminals, destination addresses, prices, quotes and delivery milestones.
- Location: while a carrier has an active load in progress, the app sends the device's location to share real-time tracking with the shipper of that load. Location is not collected when no load is active.
- Device push token: used only to send you notifications about your loads and quotes.
How we use it
We use this information solely to operate the marketplace: creating accounts, verifying carriers, matching loads to carriers, showing shipment tracking, sending notifications and providing support. We do not sell your data and do not use it for advertising or cross-app tracking.
Sharing
Load details, quotes and live tracking are shared only between the shipper and carrier involved in a load, and with LastMile administrators for verification and support. We use trusted infrastructure providers (cloud hosting, storage and push delivery) that process data on our behalf.
Retention and deletion
We keep your data while your account is active. You can request deletion of your account and associated data at any time by emailing [email protected].
Security
Data is transmitted over HTTPS, passwords are hashed and uploaded documents are stored in private cloud storage accessible only through short-lived signed links.
Contact
Questions about this policy: [email protected] · lastmiletruck.com